Randy Maestre

Head of Industry Marketing, Zoom - USA

Takes part in

  • Zoom webinarView Full Event

  • 12:45 - 13:30

    Panel discussion – O2O Commerce: Sharing insights on online-to-offline retail business models

    While marketers are often seen as now being a key player on customer acquisition, and driving revenue, it is ultimately the customer experience that will offer a competitive advantage for companies. In this panel, we look at how retailers are adjusting to servicing customers using the online-to-offline retail strategy.

    Panellists include:
    Nicola Clement GM Omni Experience, MYER
    Lee Hardham Founder and CEO, Brauz
    Randy Maestre Head of Industry Marketing, Zoom - USA
    Rod McLauchlan Director, Asia - FuturePlace
    Emily Elvey Customer Experience Lead, M.J. Bale
    Moderated by:
    Rod McLauchlan Director, Asia - FuturePlace

  • 12:05 - 12:25

    If video killed the radio star – what impact will it have on ecommerce?

    By Randy Maestre Head of Industry Marketing, Zoom - USA

    Video is a newly imagined omni channel strategy that has the potential to empower both customers and frontline retail staff in the last mile CX. Randy outlines how Zoom is create a more immersive experience for shoppers while enabling front-line staff to gain more flexibility over their workplace arrangements.

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