This session will examine the role of the largest hotel brand in the world – The Marriott Group with over 7,000 buildings and resorts in over 130 countries. As head of design and with 100 people in his team, Michael is responsible for the smart design and incorporation of new technologies to better service their guests. In this special address, we will examine:

• Managing the process from inception to designing smart from the brief, through construction and onto the guest experience
• Examining how the use of AI, Deep learning and robotics is shaping the future of the hotel group and making their buildings both smarter and healthier. From hospitality, security, to mobile and keyless entry; we look at how the group is keeping their guests safe and achieving efficiencies without compromising user experience?
• Creating collaboration between the design, technology and the facilities management teams to enhance overall guest experience and wellbeing
• Creating sustainable goals for 2025, 2030 and beyond and the role certification plays and the need to balance functionality and owner ROI