Guillaume Sachet
Partner and Head, Customer Practice, KPMG - Singapore
Takes part in
- Zoom webinarView Full Event
12:25 - 12:45
Omni channel transformation - Reflecting on the future of CX platforms and the role of front line staff in the merged omni channel strategy
CPG and retail companies are using data and digital technologies to tailor experiences, services, products, and promotions to the individual shoppers. Here we consider the retailing business model that’s relevant now and post-COVID.
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