Guillaume Sachet

Partner and Head, Customer Practice, KPMG - Singapore

Takes part in

  • Zoom webinarView Full Event

  • 12:25 - 12:45

    Omni channel transformation - Reflecting on the future of CX platforms and the role of front line staff in the merged omni channel strategy

    By Guillaume Sachet Partner and Head, Customer Practice, KPMG - Singapore

    CPG and retail companies are using data and digital technologies to tailor experiences, services, products, and promotions to the individual shoppers. Here we consider the retailing business model that’s relevant now and post-COVID.

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